STANDARD TERMS AND CONDITIONS AND GENERAL TRADING INFORMATION
1. These Terms and Conditions apply to all orders placed with Snackline Direct. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.

2. PAYMENT TERMS
Payment terms are 30 days from invoice.

3. ACCOUNT Payment shall be made in full according to the terms agreed in writing when the account has been opened.

4. NON-ACCOUNT Payment must be made before the order is despatched.

5. DISCOUNT Any discounts that are offered are applied to the invoice at the time of processing the order unless agreed in writing otherwise.

6. VAT Some items become subject to VAT, if you place an order and such a payment applies, VAT will be added to your order. If VAT is noticed on your order after the bill has been paid, you as the customer are liable to pay the VAT in full before receiving your delivery.

7. OVERDUE ACCOUNTS
No goods will be delivered on accounts which remain unpaid over our payment terms.

8. PASSING OF TITLE AND RISK
The risk in the goods shall pass to you on delivery.

9. PRODUCTS
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-scription and any resulting loss.

10. QUOTATIONS AND CONTRACTS
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today¹s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.
Quotations are only valid for 30 days after the initial quote date.
Any price or quotations is subject to change at any point without notice, including advertised offers.

11. PRICES
Where applicable all prices quoted are subject to VAT at the current rate.

12. DELIVERY
Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods.
Snackline Direct accepts no responsibility for deliveries being missed due to nonpayment.

13. CLAIMS
Claims arising from damages, delay or partial loss in transit must be made in writing to us, they must reach us within 5 days of delivery.
All claims regarding the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
Snackline Direct requires any goods to be returned in full before agreeing to replace.

14. REFUNDS
We Reserve the right to rectify defective goods by replacement.
Snackline Direct will credit your account if we deem a refund should be made.
If we offer to replace goods you must accept such an offer unless you can show clear cause for refusing to do so.
Refunds will take 7 working days to complete once Snackline Direct has agreed to refund.

15. CANCELLATIONS
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

16. MISCELLANEOUS The contract between us the Company and the Customer shall be governed by and construed in accordance with English Law.

17. COMPLAINTS Complaints must be made within 48 hours of receiving your goods. Any complaints made after this time are void of any right to refund.